From my review of The End of Lawyers?:
Susskind sees improved access to justice being achieved with the following building blocks:
- the empowered citizen – using the web to recognise when they have a legal problem, select an appropriate service provider and obtain service
- streamlined law firms – who have decomposed their work and multi-sourced as described above
- a healthy third sector
- entrepreneurial alternative providers – who will find new and improved ways of delivering conventional legal services (encouraged, particularly, by the Legal Services Act)
- accessible legal information systems, and
- enlightened public information policy
(cue FreeLegalWeb).
